Donald's presentation was delightfully entertaining, engaging, and motivating. . . the evening was filled with laughter and enjoyment. As a direct result of a very satisfied audience, four members of the audience stepped up to volunteer their time and skills to the Dallas Section ASQ. Thank you, Donald!

Kiami Rogers, Chair, American Society for Quality Dallas Section 1402



Strategic Plan ExecutionStrategic Plan Execution
Implement your organization�s strategic plan through the process of identifying and removing constraints and managing resources
Process Improvement Process Improvement
Analyze all processes for ways to improve efficiency and maximize value and re-structure the organization to connect form with function
Baldrige Criteria ConsultingBaldrige Criteria Consulting
Utilize and implement the Baldrige Criteria to enhance performance across your organization and discover your best strengths and current opportunities for improvement
Measure your organization’s performance against the best practices in your industry and set up strategies to achieve benchmarking targets
Balanced ScorecardBalanced Scorecard
Design a management and measurement system that enables your organization to clarify its vision and strategy and translate them into action
Risk Management Risk Management
Implement a systematic process that identifies, assesses, mitigates and eliminates possible risks to achieving your organization’s strategic plan
Design and develop a system for innovation that produces new and improved products and services, faster and more efficient processes, and positive economic benefits for all stakeholders
Supply Chain Management Supply Chain Management
Develop a collaboration network with all of your suppliers, distributors, dealers, and customers and provide efficient and open exchanges of information, goods and services across organizational boundaries
Optimizing Cost and CapitalOptimizing Cost and Capital
Analyze cost as it is linked to your overall strategy and outcomes and find ways to reduce and optimize your costs and investment of capital
Marketing StrategyMarketing Strategy
Differentiate your product or service in the mind of your customers and create a strategy to meet and exceed your customer’s requirements
Customer SegmentationCustomer Segmentation
Identify unmet customer needs and underserved segments of the market and segment your customers for strategic purposes
Customer Relationship ManagementCustomer Relationship Management
Create a comprehensive strategy for managing, directing, and optimizing the relationship with your customers