Donald's presentation was delightfully entertaining, engaging, and motivating. . . the evening was filled with laughter and enjoyment. As a direct result of a very satisfied audience, four members of the audience stepped up to volunteer their time and skills to the Dallas Section ASQ. Thank you, Donald!

Kiami Rogers, Chair, American Society for Quality Dallas Section 1402



Many organizations have ways of innovating their products, services, and processes. Other organizations even have specialized Research and Development groups. However, few organizations have a systematic approach to innovation that encourages and develops innovation across the organization in every area.

In a recent survey by Bain and Company, executives affirmed their concern that there is an increase in the commoditization of goods and services all over the world. More than 75% of executives believe that a growing percentage of the goods and services they offer “behave like commodities,” while 56% say they should “focus more on revenue growth and less on cost reduction.” The respondents cited innovation as the key solution—86% of respondents believe that “innovation is more important than cost reduction for long-term success.”

One of the keys to successful innovation is utilizing the right metrics and then tying those metrics to employee incentives. In another survey by Bain, executives said the most valuable innovation metrics are: time to market, new product sales, and return on investment in innovation.

SilverQuest can help you develop a customized strategy for innovation in your organization.


  • Identifies new products or services for customers
  • Identifies new customers for your products and services
  • Creates a sense of excitement and anticipation among employees
  • Discovers new ways to deliver products and services
  • Creates a climate where new ideas are constantly generated
  • Develops intuitive approaches and combine with linear strategies


Our approach to Innovation Strategy is as follows:

  • Place innovation as a critical part of your overall Strategic Plan
  • Communicate the importance of innovation to every employee
  • Create a forum or formal group where people who are involved can share ideas
  • Create a management structure that rewards innovation not hiding mistakes
  • Encourage small ideas as well as big ideas to innovate through constant feedback
  • Allocate resources to promote innovation
  • Assign responsibility for innovation to a leader in your organization

Would you like to implement innovation in your organization? Let’s Talk